FAQ

What should I expect in my box? 

A stylist picks pieces based on your responses to our style quiz. We select items from a mix luxury and contemporary fashion designers like The Kooples, Carven, BCBG, Jonathan Simkhai, Keepsake, Caroline Constas, and The Jetset Diaries.  

 

How do I return a box? 

Just use the enclosed prepaid label and drop off in a UPS box. You can schedule a pickup here.

 

What if I don’t like anything in my box? 

We like to send styles you are happy with. Contact our stylists at concierge@10Wooster.com to tell them what isn’t working and what you would like to see.

 

What if I want to cancel? 

Cancelation is easy and there is no commitment. Cancel any time by contacting concierge@10wooster.com

 

What if I return my box late? 

There is no penalty for returning your box late up to 30 days. It just means we will delay sending your next box until we receive the previous one. After 30 days, we will contact you and may assume that you decided to purchase the items in your box.

 

What if I want to return my box early? 

We send you a new box once we receive your previous one, so returning early means you’ll get your next box sooner. Feel free to return your box early if you can't wait to get started on the next one! 

 

What if I want to purchase something in my box? 

Just leave it out of the box when returning and we will charge your card on file. If you want to purchase everything in your box, send us an email so we don’t delay sending your next one. 

 

What if an item gets lost or damaged? 

All items are insured against accidental damages and normal wear-and-tear. Lost items will be treated as a purchase.

 

What if I have one or multiple events I need to dress up for? 

Send an email to our stylists at concierge@10wooster.com and tell them about your events and the dress code. They can make sure you have the right dress, shoes, and accessories in your box.

 

What if I want outfits for an upcoming vacation? 

Send an email to our stylists at concierge@10wooster.com and tell them about your trip. They can make sure you have the right outfits and accessories in your box.