Terms of Use

10 Wooster LLC owns and operates www.wooster-box.com and www.10Wooster.com. The following describes the terms on which 10 Wooster offers you access to our websites, platform and services (“Platform”). If you do not accept and agree to the terms then you must not access or use the app or site.

1. Platform and License

10 Wooster LLC grants you a limited, non-exclusive license to access and use the Platform for your own personal, non-commercial purposes. This license is personal to you and may not be assigned or sublicensed to anyone else. You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our Platform, including without limitation your participation in or involvement with any events and your submission of accurate and acceptable information. You also agree to comply with all applicable laws, statutes, ordinances and regulations regarding the transmission of technical data exported from the United States or the country in which you reside.

10 Wooster LLC is provided on an “as is” basis. No warranty is given about the quality, accuracy, functionality, availability or performance of the Platforms and we reserve the right to suspend, withdraw, amend, modify or vary the service provided without notice and without incurring any liability to you.

Except as expressly permitted by us in writing, you agree not to reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble 10 Wooster LLC. You will not take any measures to interfere with or damage 10 Wooster LLC. All rights not expressly granted by 10 Wooster LLC are reserved.

You acknowledge and agree that 10 Wooster LLC may disclose your information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to: (a) comply with a current judicial proceeding, a court order or legal process served on us or our website, (b) enforce this Agreement, (c) respond to claims that information violates the rights of third parties; (d) protect the rights, property or personal safety of 10 Wooster LLC, its employees, users or the public; or (e) enable the transfer or sale of the Platform to another entity.

3. Shipping

Members are responsible for shipping back the items to the lender. Members are responsible for ensuring the items get placed with the right carrier and requesting a shipping label if one is not provided. 10 Wooster can claim damages if items are not returned in a timely matter and Members are responsible for shipping costs in cases where the label is misplaced.

10 Wooster claims no responsibility for delays once parcels are placed with the carrier. 

4. Cancellations and Refunds

10 Wooster does not provide refunds in cases where members are unhappy with the merchandise, quality, style, arrival time, and sizing. We also do not allow exchanges in cases where you are unhappy with the merchandise, quality, style, arrival time, and sizing even though you may cancel for the following month. 

5. Damage to Items Borrowed and Loaned

As a 10 Wooster member, you agree to take good care of items as if they were borrowed from a good friend. Members are responsible for returning the item for rent in the condition it was given to them, excluding normal wear and tear. You acknowledge and agree that, as a 10 Wooster Member, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who you allow to wear the item while in your possession. In the event that 10 Wooster claims otherwise and provides evidence of damage, including but not limited to, photographs, you agree to pay the cost of replacing the damaged item. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for any damage to the item for rent to 10 Wooster.

Borrowers may choose to purchase insurance through 10 Wooster and absolve themselves for liability in the case of accidental damage. However, insurance will not cover instances where the item disappears (unless an adequate cause and reason is provided to 10 Wooster). Insurance will not cover cases in which willful damage and neglect are determined.

10 Wooster reserves the right to refuse service to members that repeatedly damage items of clothing and/or demonstrate neglect. 

6. Links

The Site, Application and Services may contain links to third-party websites or resources. You acknowledge and agree that 10 Wooster is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by 10 Wooster of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.

7. Proprietary Rights Notices

All trademarks, service marks, logos, trade names and any other proprietary designations of 10 Wooster used herein are trademarks or registered trademarks of 10 Wooster. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

8. Account Cancelation

We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) limit, suspend or terminate your access to your account, our Site, Application and/or Services, and (b) deactivate or cancel your Wooster Box  membership. Upon termination we will promptly pay you any amounts we reasonably determine we owe you, which we are legally obligated to pay you. In the event 10 Wooster terminates these Terms, or your access to our Site, Application and Services or deactivates or cancels your 10 Wooster account you will remain liable for all amounts due hereunder.

You may cancel your 10 Wooster account at any time sending an email to concierge@10 Wooster.com. Please note that if your 10 Wooster account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Site, Application and Services, including, but not limited to, any reviews or Feedback. In each of these cases, the Terms will terminate, including your license to use the Services. However, in the event of cancelation by either party, 10 Wooster retains the right to collect or send to collections any unpaid rental and shipping fees and penalties for damaging items borrowed on the 10 Wooster platform.

9. User Conduct

You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Site, Application, Services and Content. In connection with your use of our Site, Application and Services, you agree that you will not:

o Harass any user of our Site. Harassment includes repeatedly asking a member to sell or lend their items after being told no.

o Sell, disseminate or provide to any other party any personally identifiable information about users other than for purposes of transacting as a 10 Wooster Member;

o Recruit or otherwise solicit any Lender or other Member to join third party services or

websites that are competitive to 10 Wooster, without 10 Wooster’s prior written

o Impersonate any person or entity, or falsify or otherwise misrepresent yourself or your

affiliation with any person or entity;
o Use the Site, Application and Services to find an Lender or Borrower and then

circumvent the Terms or complete a booking of an item for rent transaction independent of the Site, Application or Services in order to circumvent the obligation to pay any Service Fees;

o Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;

10. Ownership of Content

By submitting content to the Platform, you are warranting that you are the exclusive

author or owner of that content and you are responsible for ensuring that the materials

you upload to the Platform do not infringe any third party copyright. You grant 10

Wooster and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty-free

license and right to copy, transmit, distribute, publicly perform and display (through all

media now known or hereafter created), and make derivative works from your content.

In addition, you waive any so-called “moral rights” in your content (including, without

limitation, the right to be identified as the author). You further grant all users of the

Platform permission to view your content for their personal, non-commercial purposes.

10 Wooster shall have the right to use your suggestions on improving or adding new

features without any compensation or credit to you. 10 Wooster reserves the right to

use content you provided on its site on social media channels and digital


We may assign and/or sub-license the above license to our affiliates and successors

without any further approval by you. We have the right, at our sole discretion, to

disclose your identity to any third party who is claiming that any content posted or

uploaded by you to the Platform constitutes a violation of their intellectual property rights

or of their right to privacy or any other law.

11. Indemnity

You agree to indemnify and hold 10 Wooster LLC and its officers, directors,

shareholders, agents, employees, consultants, affiliates, subsidiaries and third-party

partners harmless from any claim or demand, including reasonable attorneys' fees, due

to or arising out of (a) your use of the Platform, (b) a breach of any term of these Terms

of Service or our Privacy Policy, (c) any assertion that content you submitted violates

any law or infringes on any third party right including intellectual property or privacy

right, (d) interaction among users of the Platform or (e) Meetings arranged via the

Platform .

12. Representations and Warranties

For each piece of content that you submit, you represent and warrant that: (i) you have

the right to submit the content to the Platform and grant the licenses set forth above; (ii)

10 Wooster will not need to obtain licenses from any third party or pay royalties to any

third party; (iii) the content does not infringe any third party’s rights, including intellectual

property rights and privacy rights; and (iv) the content complies with this Agreement and

all applicable laws.

13. Reporting Misconduct

If you participate in a Meeting or the arrangement of a Meeting with a user who has

acted inappropriately including without limitation a user who (a) engages in offensive,

violent or sexually inappropriate behavior, (b) you suspect of stealing from you or (c)

engages in other disturbing conduct, you should immediately report such person to the

appropriate authorities and then to 10 Wooster by providing us with your police report

number; provided, however, that your report will not obligate us to take any action

beyond that required by law (if any) or cause us to incur any liability to you.

14. Privacy

We may collect information including but not limited to the following about you and your

use of our website, platform and service (together, our "Platform") in order to create a

better, more personalized experience for you or for internal research purposes: - We collect your email address, your phone number, your name (if provided) a

password selected by you, your address and zip code, pictures and data that may be

selected or entered by you through the Platform, or retrieved from other 3rd party sites.

- Whenever you voluntarily disclose personal information on publicly-viewable screens

or pages, that information will be publicly available and can be collected and used by

others. For example, if you post your email address, you may receive unsolicited

messages. We cannot control who reads your posting or what other users may do with

the information you voluntarily post, so we encourage you to exercise discretion and

caution with respect to posting your personal information.

- You may also (but are not required to) provide information about yourself (such as

your location, URL, pictures, or a biography). Any additional image or information you

provide will be publicly displayed.

- We automatically track certain information about our members including but not limited

to internet protocol (IP) addresses, browser type, internet service provider (ISP),

referring/exit pages, click patterns, etc.), your mobile device's unique ID number, your

mobile device's geographic location while the app is actively running, your computer's

IP address, technical information about your computer or mobile device (such as type of

device, web browser or operating system), your preferences and settings (time zone,

language, privacy preferences, product preferences, etc.), the URL of the last web page

you visited before coming to one of our sites, the buttons, controls and ads you clicked on (if any), how long you used the Platform and which services and features you used,

the online or offline status of the Platform.

- Please be careful about posting sensitive details about yourself on your profile. While

you may voluntarily provide this information to us when you create your profile, there is

no requirement to do so. Please remember that photographs that you post on the

Platform may reveal these kinds of sensitive personal data. Where you do upload and

choose to tell us sensitive information about yourself, you are explicitly consenting to

our processing your information and making this public to other users.

- We collect information including but not limited to postings you make on the public

areas of our website, messages you send to us, and correspondence we receive from

other members or third parties about your activities or postings on our website.

Upon your request, we will deactivate your account and remove your personal

information from publicly available sections of the Platform. To make this request, email

concierge@10Wooster.com. Upon our receipt of your request, we will deactivate your account

and remove your personal information as soon as reasonably possible from publicly

available sections of the Platform in accordance with our deactivation policy and

applicable law. Nonetheless, we will retain in our files information you may have

requested us to remove if, in our sole discretion, retention of the information is

necessary to resolve disputes, troubleshoot problems or to enforce the Terms of

Service Agreement. Furthermore, your information may never be completely removed

from our databases due to technical and legal constraints (for example, we may not

remove your information from our back up storage).

The Platform may contain links to other websites that we believe may be of interest or

use to you. We provide these links solely as a convenience to you. Please note that our

Privacy and information collection sections do not apply to other websites. We take no

responsibility for and incur no liability for other websites’ collection, use or sharing of

information. Please review the privacy policies provided by each website linked to the

Platform to familiarize yourself with the procedures of such websites.

15. Dispute Resolution

You and 10 Wooster LLC agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Platform (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and 10 Wooster LLC are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and 10 Wooster LLC. otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. The Federal Arbitration Act will govern the interpretation and enforcement of this section.

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules.

If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and 10 Wooster LLC submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Disclaimers and Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

Your responsibility to pay any AAA filing, administrative, legal and arbitrator fees will be solely as set forth in the AAA Rules.